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Transcription Scheduling Representative

Company: VERITEXT LLC
Location: Costa Mesa
Posted on: January 20, 2023

Job Description:

Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!Overview: Providing our clients with exceptional service is the foundation of our business. In Transcription Scheduling, you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll do: Deliver a positive and professional "customer" experience.Monitor and direct legal transcription workflow under the guidance of the Production Manager.Assist in monitoring and maintaining transcriptionists' adherence to standards and policies and escalate performance issues to the Production Manager and/or Quality Assurance Manager.Act as resource reaffirming expectations with new and existing transcriptionists.Gather and track transcript metrics as directed.Assist in tracking and processing contractor payroll.Promptly answer support-related e-mails, phone calls and other electronic communications.General office duties and projects as assigned.Your skills and CompetenciesAbility to work independently and efficiently to meet deadlines.Organized, self-motivated and detail-oriented.Maintain composure in critical situations and communicate clearly with customers and transcriptionists.Always deliver a positive and professional "customer" experience.Strong interpersonal and communication skills.Excellent documentation skills.Excellent verbal and written grammar, spelling and punctuation skills.Ability to provide objective performance feedbackBenefits:Competitive compensationComprehensive medical, dental and vision insuranceHybrid work structure (two days in the office, three days working remotely)Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)Company-paid mental health benefits to support overall mental wellbeingFlexible Spending Accounts (healthcare, dependent care, transit & parking)Matched 401(k) to help you save for your futureTuition reimbursementCompany-paid life insurance as well as short-term and long-term disability insuranceGenerous employee referral programVeritext Summer Camp - a fun-filled culture building and learning experienceLearning and development opportunities to advance both personally and professionallyVeritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Veritext participa en E-Verify y proporcionar-- al gobierno federal la informaci--n de su Formulario I-9 para confirmar que usted est-- autorizado para trabajar en los EE.UU.

Keywords: VERITEXT LLC, Costa Mesa , Transcription Scheduling Representative, Other , Costa Mesa, California

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