Transcription Scheduling Representative
Company: VERITEXT LLC
Location: Costa Mesa
Posted on: January 20, 2023
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Job Description:
Veritext is the global leader in legal litigation and deposition
solutions providing the most skilled court reporters, advanced
technology and unparalleled service to help our clients achieve
successful outcomes anytime and anywhere!Overview: Providing our
clients with exceptional service is the foundation of our business.
In Transcription Scheduling, you will be responsible for managing
all aspects of scheduling independent contractors for proceedings
while creating a positive experience for clients, both internal and
external, prior to the proceeding taking place. What you'll do:
Deliver a positive and professional "customer" experience.Monitor
and direct legal transcription workflow under the guidance of the
Production Manager.Assist in monitoring and maintaining
transcriptionists' adherence to standards and policies and escalate
performance issues to the Production Manager and/or Quality
Assurance Manager.Act as resource reaffirming expectations with new
and existing transcriptionists.Gather and track transcript metrics
as directed.Assist in tracking and processing contractor
payroll.Promptly answer support-related e-mails, phone calls and
other electronic communications.General office duties and projects
as assigned.Your skills and CompetenciesAbility to work
independently and efficiently to meet deadlines.Organized,
self-motivated and detail-oriented.Maintain composure in critical
situations and communicate clearly with customers and
transcriptionists.Always deliver a positive and professional
"customer" experience.Strong interpersonal and communication
skills.Excellent documentation skills.Excellent verbal and written
grammar, spelling and punctuation skills.Ability to provide
objective performance feedbackBenefits:Competitive
compensationComprehensive medical, dental and vision
insuranceHybrid work structure (two days in the office, three days
working remotely)Paid Time Off to rest, relax and pursue special
interests outside of work (8 paid holidays, 3 personal days,
vacation, sick and discretionary time)Company-paid mental health
benefits to support overall mental wellbeingFlexible Spending
Accounts (healthcare, dependent care, transit & parking)Matched
401(k) to help you save for your futureTuition
reimbursementCompany-paid life insurance as well as short-term and
long-term disability insuranceGenerous employee referral
programVeritext Summer Camp - a fun-filled culture building and
learning experienceLearning and development opportunities to
advance both personally and professionallyVeritext aspires to
create a community based on collaboration, innovation, creativity
and belonging. Our collective success depends on the robust
exchange of ideas - an exchange that is best when the rich
diversity of our perspectives, backgrounds and experiences
flourish. To achieve this exchange, it is essential that all
individuals and stakeholders feel and experience an environment
where they are welcome, safe, secure, and heard. As such, we do not
discriminate on the basis of race, color, religion, age, gender
identity or expression, national origin, disability, veteran
status, sexual orientation, marital status or any other
classification protected by Federal, state, or local law. Any
information provided will be used only in the compilation of data
for EEO/Affirmative Action reporting. Completion of this data is
voluntary and will not affect your opportunity for employment
and/or terms or conditions of employment.Veritext participates in
E-Verify and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
Veritext participa en E-Verify y proporcionar-- al gobierno federal
la informaci--n de su Formulario I-9 para confirmar que usted est--
autorizado para trabajar en los EE.UU.
Keywords: VERITEXT LLC, Costa Mesa , Transcription Scheduling Representative, Other , Costa Mesa, California
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