Admissions Assistant - Mesa Verde

Company: Mesa Verde Convalescent Hospital Inc.
Location: Costa Mesa
Posted on: May 15, 2023

Job Description:

Mesa Verde Convalescent Hospital Inc. - Principal Responsibilities: TECHNICAL--- Obtains referral information from telephone and walk-in inquiries, including complete clinical and financial information necessary for admission committee approval.--- Ensures financial verification is accurate and complete before the patient is admitted to the Center thus assisting in reducing accounts receivable.--- Obtains family commitment to tour the Center on 80% of viable referrals. Conducts a professional tour utilizing Center clinical personnel as assistance in gaining family commitment to admit to the Center.--- Conducts the admission process of signing in and explaining admission policies to patients and their families. Ensures a smooth transition is achieved and that all paperwork is complete upon admission. Emphasizes financial arrangements and responsibilities.--- Chairs the daily admissions meeting with Center personnel to update on referrals, admissions and follow-up which needs to be conducted in order to obtain admission. Assists with increasing conversion rate to exceed 65% by following up on all referrals immediately. Informs the admissions committee of upcoming discharges.--- Informs Marketing Director of any referral source issues that arise during the referral process.--- Develops relationships with referral sources.ADMINISTRATIVE--- Supports the overall goals of the Company and the Center.--- Communicates all billing issues with accounting office and Marketing.--- Documents all necessary information in an accurate and timely manner.--- Maintains accurate daily updates on the Marketing Information System ensuring all data elements are input so that reports can be generated on a daily, weekly and monthly basis. Also responsible for the integrity of the data which is input into the MIS.--- Attends all Center or Company required inservices and meetings.QUALIFICATIONS--- Two to three years experience with the admissions process at a SNF, subacute, rehab, or other health care facility.--- Excellent organizational skills with a detail orientation towards documentation and follow-up.--- Professional telephone skills with the ability to handle referral calls effectively and efficiently, meeting the needs of the referral sources and families.--- Inside or outside sales experience preferred.--- Ability to work with family members and conduct tours with a focus on closing.--- Computer experience using a marketing information system.--- Professional appearance.--- Enthusiastic, motivated attitude.--- Experience with Medicare and Medi-Cal guidelines preferred.--- Knowledge of managed care industry preferred.CONSUMER SERVICE--- Presents professional image to consumers through dress, behavior and speech.--- Adheres to Company standards for resolving consumer concerns.--- Ensures that all patient/resident rights are protected.

Keywords: Mesa Verde Convalescent Hospital Inc., Costa Mesa , Admissions Assistant - Mesa Verde, Other , Costa Mesa, California