Member Experience Advisor

Company: NationsBenefits
Location: Costa Mesa
Posted on: May 25, 2023

Job Description:

At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It's how we're transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We're proud of how far we've come, and a career with us also gives you growth opportunities.RoleWe are hiring Member Experience Advisors to be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We are looking for Advisors with a passion for serving, an aptitude for building rapport, and an ability to engage a Member through a genuine connection with a human touch approach. Our Advisors will provide exemplary customer service while guiding our Members through the process. Our Advisors are skilled problem solvers and utilize a consultative sales approach.Responsibilities:Respond swiftly and courteously to all potential customer inquiriesUtilize interpersonal skills to establish a strong relationship that allows for direct probing to uncover the member's needsResolve member inquiries at the first point of contactUtilize effective sales techniques to influence the member to take actionAbility to learn product portfolio quickly and discuss options and features in detailProvide knowledge and in-depth advice for hearing loss and hearing aidsEducate members on products or services that will enhance their quality of lifeShow empathy both in word choice and intonation to all MembersStrong ability to offer a sales rebuttal that addresses a member's objections and, in turn, presents solutionsAbility to remain confidential with all proprietary informationCompetitive and self-motivatedEducation RequirementsHigh School Diploma or EquivalentCollege Degree is a plus!QualificationsMinimum 1-year experience in customer service and/or sales experienceAbility to handle high call volumes and make sound business decisions in an efficient mannerExperience and interest in Healthcare Insurance/Medicare is a plusPC proficiency requiredExcellent listening and interpersonal skillsExcellent communications skillsMulti-task orientedAttention to detail and quality-orientedAnalytical thinker and problem solverPreferred SkillsHealthcare or related industry experience preferredCall Center experience preferredKnowledge of consultative sales techniquesAbility to remain highly motivated in a multi-faceted environmentWork ScheduleMon, Tues, Wed, Thurs, (4 x 10)11:00 am - 9:30 pmNationsBenefits is an Equal Opportunity Employer.

Keywords: NationsBenefits, Costa Mesa , Member Experience Advisor, Other , Costa Mesa, California