CostaMesaRecruiter Since 2001
the smart solution for Costa Mesa jobs

Service Consultant

Company: carmax
Location: Costa Mesa
Posted on: March 16, 2020

Job Description:

7297 - Costa Mesa - 3200 Harbor Blvd, Costa Mesa, California, 92626

CarMax, the way your career should be!?
General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.??

Principle Duties and Responsibilities:

? Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

? Assist Service/Customer Operators with incoming service calls when needed.

? Accurately interview and document customer concerns.

? Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

? Create repair orders, and route work to technicians or mechanical associates.?

? Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

? Consult with customers regarding needed repairs.?

? Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

? Close and invoice repair orders.

? Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

? Collects service payments and manages cash including receiving and counting money.

? Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ? Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

? Demonstrate exceptional interpersonal, communication, and customer service skills.?

? Demonstrate exceptional telephone etiquette and active listening skills.?

? Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

? Meet or exceed CarMax guidelines for customer satisfaction.?

? Read, interpret and transcribe data in order to maintain accurate records.

? Intermediate computer skills, including spreadsheet knowledge.

? Successfully work with associates in other departments within the store.

? Perform multiple duties in a high-energy, fast-paced working environment.

? Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

? Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

? Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

? Requires walking or standing for extended periods of time.

? Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

? Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

? Adhere to all CarMax policies including, but not limited to:? Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking?around the way cars are bought and sold?has helped us become the nation?s largest retailer of used cars, with over 200 locations nationwide.

Our?amazing team of more than 25,000 associates work together to deliver iconic customer experiences.?Along the way,?we help every associate grow their career and achieve their best, at work and in their community.? We are recognized for our commitment to training and diversity and are?one of the FORTUNE 100 Best Companies to Work For?.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application .

If you have technical problems when submitting your application, please contact us by phone (888) 922-7629 ext. 3888 or email recruiting_net@carmax.com.

Job Requirements:
?

Keywords: carmax, Costa Mesa , Service Consultant, Professions , Costa Mesa, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Field Operations Analyst II
Description: Atrilogy's client is seeking a Field Operations Analyst II to join their team in Cypress, CA. This is a 6 month contract to possible hire opportunity. JOB SUMMARY The Field Operations Analyst II provides (more...)
Company: Atrilogy Solutions Group, Inc.
Location: Cypress
Posted on: 04/3/2020

CDL-A Owner Operator Truck Driver - $1.00-MILE BASE PAY!
Description: Solo Owner Operators Earn 1.00 Per Mile Base Pay John Christner Trucking is moving critical fresh food loads to restock shelves and need hard working professionals like you. We are all in this together.JCT
Company: John Christner Trucking
Location: Redondo Beach
Posted on: 04/3/2020

Amazon Warehouse Jobs: Positions Open
Description: Hiring Now,
Company: CareersAndJob
Location: Santee
Posted on: 04/3/2020


Programmer Analyst III
Description: Programmer Analyst III February 2020 Citrus Community College Posting Number 0600886 Position Title Programmer Analyst III February 2020 Posting Date 02-24-2020 Closing Date 03-23-2020 DepartmentDivision (more...)
Company: Citrus Community College
Location: Glendora
Posted on: 04/3/2020

Business Systems Analyst II - ERP MS Dynamics
Description: Atrilogy's client is seeking a Business System Analyst II for a Direct hire role located in Cypress, CA or Schaumburg, IL. The Business Systems Analyst II will work with Business Stakeholders to gather (more...)
Company: Atrilogy Solutions Group, Inc.
Location: Cypress
Posted on: 04/3/2020

88M Truck Driver
Description: As a Truck Driver in the Army National Guard, you are the backbone of military support. By transporting cargo and supplies, you'll play an integral role in keeping the Guard moving forward. In this role, (more...)
Company: Army National Guard
Location: Azusa
Posted on: 04/3/2020

CDL-A Team Owner Operator Truck Driver - $1.05-MILE BASE PAY!
Description: Owner Operator Teams Earn 1.05 per Mile Base Pay NEW - EAST/WEST DEDICATED ROUTES FOR TEAMS John Christner Trucking is moving critical fresh food loads to restock shelves and need
Company: John Christner Trucking
Location: Monterey Park
Posted on: 04/3/2020

92Y Unit Supply Specialist - Warehouse Manager
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br As a Unit Supply Specialist for the Army National Guard, you will ensure that your Unit and fellow Soldiers are well supplied and equipped (more...)
Company: Army National Guard
Location: Azusa
Posted on: 04/3/2020

Underwriter Trainee: Bond & SI-Construction Services
Description: Company Information Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for (more...)
Company: Travelers Insurance
Location: Diamond Bar
Posted on: 04/3/2020

Regional/OTR Class A Drivers $75K to $85K
Description: br br br br Regional/OTR Class A Drivers 75K to 85K Plus Benefits br Dedicated Route 1 Year Experience - Hotels for Overnights br br Sign on Bonus 5000 br br Location: Palm (more...)
Company: Gourmet Foods International
Location: La Quinta
Posted on: 04/3/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Costa Mesa RSS job feeds