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Warehouse/Fulfillment Supervisor

Company: NationsBenefits
Location: Costa Mesa
Posted on: January 11, 2021

Job Description:

ABOUT THE COMPANYWE CARE.NationsBenefits-- is focused on bringing about a better quality of life to the people we serve. If you share our dedication to being a positive change in the lives of others, and you are a master of your craft, this is the place for you.We are also one of the fastest growing companies in America, so get ready to roll up your sleeves and help us build something special.BENEFITS INCLUDED* Quarterly Bonus Eligible* Paid Holidays* Paid Time Off* Medical Insurance* Dental Insurance* Vision Care Plan* 401(K) Retirement Plan* Referral Bonuses* Career Growth* Training and Development* All-New Facility* Winning Culture* Life and Disability Insurance* Employee Assistance Program* Travel Services* Financial and Wellness SupportROLE AND RESPONSIBILITIESThe Fulfillment Supervisor will be responsible for direction and supervision of fulfillment Coordinators to meet individual performance metrics that are consistent with the client(s) Service Level Agreements and NationsOTC Standard Operating Procedures.Supervise daily operations to guarantee success in meeting all operational effectiveness and efficiencies measurementsDaily review and communication of results with individual team members in an effort to engage and provide guidance to achieve performance excellence that is aligned with Client SLA's and NationsOTC standards* Meet and/or exceed quality performance metrics through consistent quality monitoring and employee feedback* Directly accountable for accuracy of employee attendance records, payroll approvals, PTO, and scheduling* Submit Daily Operations Checklist to Management highlighting any key areas of concern* Support and communicate motivational campaigns for employees and achieve employee satisfaction targets* Solicit feedback in open forums/huddles with employees and provide feedback to the Ops Manager* Escalate issues/risks that impact quality or performance relative to client expectations/SLA's in an expedient manner* Prepare for approval by Management corrective actions and performance improvement plans in accordance with the Human Resource policies and procedures. Administer approved documents to employee.* Promote performance excellence by demonstrating integrity, dedication, magnanimity and accountability* Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company* Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company* Responsible for performing other duties and responsibilities as requiredQUALIFICATIONS AND EDUCATION REQUIREMENTSBachelor's Degree in related field or alternate "equivalency" of a combination of education and experience.PREFERRED SKILLSBasic to intermediate knowledge of Microsoft ApplicationsManagingAbility to work independentlyADDITIONAL NOTESAvailability to work after normal business hours including weekends and holidays

Keywords: NationsBenefits, Costa Mesa , Warehouse/Fulfillment Supervisor, Professions , Costa Mesa, California

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