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IT Support Technician

Company: Robert Half
Location: Costa Mesa
Posted on: January 12, 2021

Job Description:

Ref ID: 04810-9502799401Classification: IT Support TechnicianCompensation: DOEIT Technician Support Technician provides administrative desk side support and will support multiple locations onsite and remotely. IT Technician Support oversees support of several software systems including but not limited Active Directory, Office 365, ticketing systems, imaging tools and more!Job Requirements:IT Technician Support Responsibilities: At least 4+ years of experience working in a Desktop or IT Support Technician role Provides Tier I/II desktop and remote technical support to teachers and staff by diagnosing, troubleshooting, and repairing issues with Windows, iOS, and Chrome OS computers & tablets and is the primary escalation point for the Technicians. Diagnoses and supports other technology devices, including printers, projectors, cellular phones, and classroom technology equipment. Installs and troubleshoots software, including client, cloud and network based applications. Prepares and delivers new hardware to employees and classrooms, including imaging, configuration of desktop applications, asset tagging, and initial end-user training. Utilizes the ticketing system to receive, prioritize, and respond to support requests. Meets department standard for tickets per day, total tickets resolved, average resolution time and customer satisfaction.Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Costa Mesa , IT Support Technician, Professions , Costa Mesa, California

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