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Business analyst

Company: Kaygen
Location: Costa Mesa
Posted on: November 22, 2021

Job Description:

Specific Job Responsibilities:

  • Serve as subject matter expert for the workflow software platform being launched in collaboration with global Decision Analytics team.
    • Provide client-facing assistance with configuration changes and product questions. This role will work in collaboration with Support, Technical, and Consulting teams to ensure client success with new workflow software platform. This role will be an escalation point for issues related to this product raised by support or implementation. Problem-solving and ability to move to resolution are highly sought.
      • Update documentation and training materials based on new releases and early experience of client adoption. Train client users and new internal users on the workflow software.
        • Create roadmap items in collaboration with Product Manager.
          • Regularly prioritize, monitor, and track progress of the team backlog and commitments against targets, communicating this with the team to manage expectations and suggest additional support when needed.
            • Present complex information and ideas through open, transparent communication to engender trust and ensure mutual understanding.
              • Effective gathering of additional insight directly from the client and other external sources of expert information to offer unique and current perspectives on the overall product vision and backlog.
                • Consistently demonstrate excellent technological knowledge and proficiency, sharing this with others in their team to improve performance.
                  • Two years' previous experience as a Business Analyst, Technical Support Lead, Client Delivery, or in a related role.
                    • Experience supporting business to business software products.
                      • Bachelor's (BA or BS) in business, computer science, or related field.
                        • Ideal candidates will have at least a working knowledge of healthcare revenue cycle management and intermediate customer service skills.
                          • High sense of urgency and ability to work well in and navigate a matrix environment.
                            • Must have the ability to work cross-functionally with development, business, analytics, operations, and implementations personnel.
                              • Advanced oral and written communications skills.
                                • Ability to travel up to 10% of working timeJob Types: Full-time, ContractPay: $48.00 - $50.00 per hourSchedule:
                                  • 8 hour shift
                                  • Monday to FridayAbility to commute/relocate:
                                    • Costa Mesa, CA: Reliably commute or planning to relocate before starting work (Preferred)Experience:
                                      • SQL: 1 year (Preferred)
                                      • Business analysis: 2 years (Preferred)Work Location: One location

Keywords: Kaygen, Costa Mesa , Business analyst, Professions , Costa Mesa, California

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