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Loss Prevention Customer Service Associate

Company: TJ Maxx
Location: Costa Mesa
Posted on: July 31, 2022

Job Description:

Job Description Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines. Responsibilities: Provides prompt, courteous and knowledgeable service to internal and external customers Engages customers, providing support and creating a positive shopping environment Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence Observes proper checkout procedures for customers and Associates Communicates shrink-related concerns to Store Management and Loss Prevention Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives. Coordinates and executes shrink-related activities in partnership with Store Management Supports and participates in store shrink reduction goals and programs Promotes a culture of honesty and integrity; maintains confidentiality Encourages Associate use of shrink reduction resources Promotes safety awareness and supports maintenance of a risk-free environment Follows through on commitments; accomplishes goals with minimum supervision Adheres to all labor laws, policies, and procedures Performs other duties as assigned Requirements: Excellent communication skills and sound judgment Ability to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors to accomplish tasks Able to work a flexible schedule to support business needs 0-2 years retail or security experience

Keywords: TJ Maxx, Costa Mesa , Loss Prevention Customer Service Associate, Professions , Costa Mesa, California

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