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Field Service Technician

Company: F2Onsite
Location: Costa Mesa
Posted on: September 18, 2022

Job Description:

Our client is looking for a Field Service Technician for the Costa Mesa area. Driving will be required, so must have a valid Drivers License.

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers and client approved applications

Provides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.Insures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Keywords: F2Onsite, Costa Mesa , Field Service Technician, Professions , Costa Mesa, California

Click here to apply!

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