TaskDesk Architect
Company: Cognizant
Location: Costa Mesa
Posted on: September 25, 2024
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Job Description:
We are seeking a highly skilled Technology Architect with 8 to
12 years of experience to join our team. The ideal candidate will
have extensive experience in TalkDesk eService TalkDesk Voice and
TalkDesk. This role requires a deep understanding of the Utilities
domain to drive innovative solutions and enhance customer
experiences. The candidate will play a crucial role in designing
and implementing technology solutions that align with our business
objectives.
Cognizant's 'Customer service Transformation' team is part of
Cognizant's Enterprise Platform Services (EPS). This is
transforming rapidly, thanks to expanding digital technologies,
AI-driven self-service, and the adoption of cloud. Contact centers
have re-shaped into experience centers that deliver pro-active,
hyper-personalized services. At Cognizant, you will join a dynamic
team that helps create a contact center that remodels traditional
customer journeys, selects the right platforms and infuses next-gen
technologies to drive better business outcomes for our clients.
Role:
TalkDesk Technical Architect
Location:
Orange, CT
Experience: 10+ Years
Salary and Other Compensation:
The annual salary for this position is between $110,000/Year to
$130,000/Year depending on the experience and other qualifications
of the candidate.This position is also eligible for Cognizant's
discretionary annual incentive program and stock awards, based on
performance and subject to the terms of Cognizant's applicable
plans.
Benefits:
Cognizant offers the following benefits for this position, subject
to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Disclaimer:
The salary, other compensation, and benefits information is
accurate as of the date of this posting. Cognizant reserves the
right to modify this information at any time, subject to applicable
law.
Responsibilities
Lead the design and implementation of TalkDesk solutions to meet
business requirements.
Oversee the integration of TalkDesk eService and TalkDesk Voice
within the existing technology infrastructure.
Provide technical expertise in the Utilities domain to ensure
solutions are aligned with industry standards.
Collaborate with cross-functional teams to gather requirements and
translate them into technical specifications.
Develop and maintain architectural blueprints and documentation for
TalkDesk solutions.
Ensure the scalability reliability and security of TalkDesk
implementations.
Conduct regular assessments and optimizations of TalkDesk systems
to improve performance.
Provide guidance and mentorship to junior team members on TalkDesk
technologies.
Stay updated with the latest trends and advancements in TalkDesk
and Utilities technologies.
Coordinate with vendors and third-party service providers to ensure
seamless integration and support.
Facilitate training sessions and workshops for end-users to
maximize the utilization of TalkDesk solutions.
Monitor and troubleshoot issues related to TalkDesk systems and
provide timely resolutions.
Contribute to the development of best practices and standards for
TalkDesk implementations.
Qualifications
Possess a strong background in TalkDesk eService TalkDesk Voice and
TalkDesk technologies.
Demonstrate in-depth knowledge of the Utilities domain and its
specific requirements.
Exhibit excellent problem-solving skills and the ability to think
critically.
Show proficiency in creating detailed technical documentation and
architectural blueprints.
Have experience in leading and mentoring technical teams.
Display strong communication skills to effectively collaborate with
stakeholders.
Be adept at managing multiple projects and priorities
simultaneously.
Show a commitment to continuous learning and staying current with
industry trends.
Must Haves
TalkDesk Certified Professional Utilities Industry
Certification
Keywords: Cognizant, Costa Mesa , TaskDesk Architect, Professions , Costa Mesa, California
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