Retail Sales - Women's Shoes Sales Associate, Full Time: South Coast Plaza
Company: Macy's
Location: Costa Mesa
Posted on: February 18, 2021
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Job Description:
Job Overview:The Women's Shoes Consultant is responsible for
providing an exceptional shopping experience by demonstrating
superior product knowledge to our Women's Shoes clients and handles
all service experiences with the appropriate level of speed and
efficiency. The Consultant will make our clients the top priority
upon arrival, throughout their visit, and, ultimately, their
departure. The Consultant will use all selling and informational
tools available, and introduce self-service learnings where
necessary, to enhance our client's selection environment and make
Macy's a Women's Shoes destination of choice.Macy's uses a
scheduling plan that allows our associates to participate in the
creation of their work schedules by managing availability and
identifying preferences. Additionally, during key events and peak
selling times, Macy's may offer additional shifts to our
associates, which they may--pick up using the self-scheduling tool.
Details on Macy's schedule options are available during the
interview process.Essential Functions:* Provide an exceptional
customer experience by ensuring the customer is always the
priority.* Determine customer needs based on personal features and
other customer preference related factors.* Demonstrate knowledge
of store products and services to build sales and minimize returns,
including Macy's Loyalty Programs.* Suggest additional merchandise
to compliment customer selection.* Develop product knowledge by
reading current vendor tags and pamphlets and attending training
classes in order to communicate it to the customer.* Be proficient
in POS and MPOS systems including Search and Send, My Client and
existing tablet apps.* Develop a clientele base with the ultimate
goal of customers shopping only at Macy's Women's Shoes.* Proactive
in assisting customers who are using devices to shop and compare,
whether Macy's devices or their own.* Assist customers in all
aspects of service fulfillment (i.e. BOPS) with speed and
efficiency.* Acknowledge customers In a friendly and helpful manner
and greet when they enter department.* Handle returns courteously
and professionally; suggest new merchandise so the customer doesn't
leave the store empty handed.* Offer to call other locations if
merchandise is unavailable within store.* Offer to put purchase on
customer's Macy's charge account toward the end of the shopping
experience.* Reinforce customer's selection and package merchandise
with care.* Responsible for achieving sales goals and loyalty
goals.* Be aware of current promotional events and sales.* Maintain
good housekeeping and department recovery standards.* Adhere to
Asset Protection and inventory control and compliance procedures.*
Regular, dependable attendance--and
punctuality.Qualifications:Education/Experience:* No specific
educational accomplishment is required. * Previous selling
experience and product knowledge in Women's Shoes preferred, but
not required. Communication Skills:* Ability to read, write, and
interpret instructional documents such as safety rules, operating
and maintenance instructions, and procedure manuals. * Ability to
effectively communicate with customers, peers, and management. *
Able to communicate on the telephone with proper etiquette.
Mathematical Skills:* Basic math functions such as addition,
subtraction, multiplication, and division. * Able to use a
calculator. * Must be able to calculate percentages and ratios. *
Must be able to make change using American monetary units.Reasoning
Ability:* Ability to work as part of a team, or independently with
minimal supervision.Physical Demands:* This position involves
constant moving, talking, hearing, reaching, standing for at least
two consecutive hours, * Involves lifting at least 30 lbs. * May
occasionally--involve stooping, kneeling, crouching, and climbing
ladders. * Vision abilities include close vision, color vision,
depth perception, and ability to adjust focus.Other Skills:* Must
enjoy meeting and interacting with customers. * Possess strong
sense of urgency and a thirst for learning.Work Hours:* Ability to
work a flexible schedule, including mornings, evenings, and
weekends, and busy events such as the day after Thanksgiving,
special Big Event days, and the day after Christmas, based on
department and store/company needs.This job overview is not all
inclusive. In addition, Macy's, Inc. reserves the right to amend
this job overview at any time. Macy's is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
Macy's, Inc. - including Macy's and Bloomingdale's - will consider
for employment qualified applicants with criminal convictions in a
manner consistent with SFPC Art. 49--and LA MC ch.XVIII Art. 9.
Keywords: Macy's, Costa Mesa , Retail Sales - Women's Shoes Sales Associate, Full Time: South Coast Plaza, Sales , Costa Mesa, California
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