Front Desk Agent
Company: Holiday Inn Express Costa Mesa
Location: Costa Mesa
Posted on: August 6, 2022
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Job Description:
Job Description Holiday Inn Express Costa Mesa Job Summary:
Front Desk Agents are responsible for greeting and registering the
guest providing outstanding guest service during their stay and
settling the guest's account upon completion of their stay. Primary
responsibilities include: registering guests making and modifying
reservations hotel operator and concierge duties. Providing
attentive courteous and efficient service to all guests prior to
arrival and throughout their stay while maximizing room revenue and
occupancy. Responsibilities: QUALIFICATIONS: High School diploma or
equivalent required; College course work in related field helpful.
Experience in a hotel or a related field preferred. Possess a
positive and upbeat personality with a desire to deliver
outstanding customer service to our guests. Demonstrate the ability
to multi-task be detail-oriented and be able to problem solve in
order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly. Must be able
to evaluate and select among alternative courses of action quickly
and accurately. Must work well in stressful high pressure
situations. Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary. Must be effective at listening to understanding and
clarifying the issues raised by co-workers and guests. Must be able
to work with and understand financial information and data and
basic arithmetic functions. Ability to perform numerical operations
using basic counting adding subtracting multiplying and dividing
Ability to read comprehend and write simple instructions and/or
short correspondence and memos Ability to use logic to define the
problem collect information establish facts draw valid conclusions
interpret information and deal with abstract variables for unique
or unfamiliar situations An operational knowledge of Microsoft
Office suite Must be willing and have the ability to work a varied
schedule that may include evenings nights weekends and holidays
Holds an understanding of hotel products and guest services (i.e.
lifestyle full service resort etc) Ability to participate in the
creation of an enjoyable work environment OPERA PMS is a must
Keywords: Holiday Inn Express Costa Mesa, Costa Mesa , Front Desk Agent, Sales , Costa Mesa, California
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