Company: Boardwalk Investment Group Management LLC
Location: Costa Mesa
Posted on: January 25, 2023
Laying in the heart of Napa Valley, The Estate Yountville features
two magnificent hotels that embody the perfect getaway and retreat.
Surrounded by vineyards, Michelin-star restaurants and exquisite
views in Yountville, our 22-acre haven sits among one the most
coveted viticulture regions in the world. We invite our guests to
immerse themselves in a redesigned Wine Country experience in a
delightfully vino-cultured manner: two luxury hotels with decidedly
different personalities - the vibrant Hotel Villagio and its
sophisticated counterpart, Vintage House, a chic and tranquil
sanctuary. A combined room-count of nearly 200 rooms and suites
allows us to create a memorable experience for any occasion!
The Reservations Agent is responsible for handling reservations in
a friendly and efficient manner and quoting available rates to
maximize room revenue and average rate according to Aimbridge
Hospitality standards. He/she is also responsible for participating
in the monthly Rooms Merchandising meeting.
ESSENTIAL JOB RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly
service oriented manner.
Maintain regular attendance in compliance with hotel standards as
required by scheduling which will vary according to the needs of
Maintain high standards of personal appearance and grooming which
includes wearing the proper uniform and name tag when working.
Comply at all times with hotel standards and regulations to
encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Answer all incoming calls promptly in a friendly efficient and
Be able to answer guest inquiries about hotel services facilities
and hours of operation.
Book room reservations while focusing on maximizing room revenue
and average rate using standard company rate quoting scenario at
Communicate and work closely with the Sales Department concerning
Continually update Central Reservations on rates and availability
maintain availability calendar and communicate all relevant
information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations to include V.I.P. reservations
packages and discounts.
Compile and input all necessary information for the required Rooms
Promptly efficiently and accurately book and block rooms using
hotel guidelines for Group Rooming Lists and Booking
Attend Rooms Merchandising meetings and give input on trends and
opportunities to maximize revenue.
Employees must at all times be friendly helpful and courteous to
guests managers and all their fellow employees.
Complete forecasts as required by management.
Monitor daily sales activity and alert Guest Services Manager of
sold out nights group ceiling status and possible problem
Perform any other duties as requested by management.
Attend meetings as required by management.
Be able to perform all duties of Guest Services Agent and assist as
needed at front desk.
College course work in related field helpful.
Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of
action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective at listening to understanding and clarifying the
concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and
data and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Hotel Villagio & Vintage House offer an attractive compensation and
benefits package and the opportunity to be part of a dynamic
The above is intended to describe the general content of and
requirements for the performance of this job. It is not to be
construed as an exhaustive statement of duties, responsibilities,
or requirements. Nothing in this job description restricts
management's right to assign or reassign duties and
responsibilities to this job at any time.
Hotel Villagio and Vintage House are equal opportunity employers
Keywords: Boardwalk Investment Group Management LLC, Costa Mesa , Reservations Agent, Sales , Costa Mesa, California
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