Customer Service Representative
Company: Orkin
Location: Costa Mesa
Posted on: January 26, 2023
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Job Description:
Overview:We Need Your Next-Level Service Mindset at the Best in
Pests.As part of the Orkin team, you'll be critical to helping our
customers feel we've delivered on our promise. That means building
on our reputation for top-notch service from the industry leader
with more than 120 years of protecting homes and businesses.Our
Customer Service Specialist position gives you an opportunity to
help customers with your service mindset and your drive to be
accountable to a team that's counting on you. You'll excel with
organizational skills and commitment to accuracy in a fast-paced
dynamic environment.You'll have more than a job-you'll have a
career with growth potential and benefits that go beyond the
basics. This includes full medical, dental and vision coverage for
you and your family, competitive pay and a 401(k) program. Not to
mention, you'll receive opportunities to volunteer and give
back.With Orkin's award-winning training program, you'll receive
all the tools you need to succeed. That means no industry
experience required to start building your career. Plus, if there's
one thing we know at Orkin, it's that pests keep coming back, and
that makes our industry recession resistant.Ready to start a career
with staying power? Apply now!Responsibilities:As a Customer
Service Specialist, you'll play a pivotal role in ensuring every
customer has an experience that's the best in pests. You will field
incoming requests, schedule service visits and maintain efficient
routes that reduce drive time for Orkin Pros. Leading with empathy
and a service mindset, you'll keep integrity and excellence at the
forefront as you coordinate service, resolve issues and support
overall satisfaction to help your branch maintain and grow
customers.You will---Answer incoming calls and make outbound calls
to customers to schedule, confirm and follow up on service
appointments.Proficiently navigate a Windows-based & Web-based
system to track routes and optimize current and future
schedules-don't worry, we will train you!Apply expertise developed
in training to schedule appointments for technicians to efficiently
minimize drive time and/or distance as needed and recommend
alternative routes when appropriateUse your sharp listening skills
and probing questions to identify the customer's concern and
evaluate their needsMonitor, update and maintain customer database
with accurate customer information including call details,
disposition of calls, payments, and other resultsReschedule
unserviced accounts within 24 hoursParticipate in quality assurance
processes, programs and initiativesSafeguards customer's privacy
and other proprietary informationWhat type of benefits will you
receive?Competitive earnings, Starting at $16hrComprehensive
benefits package including medical, dental, vision, maternity, &
life Insurance401(k) plan with company match, employee stock
purchase planPaid vacation, holidays, and sick leaveEmployee
discounts, tuition reimbursement, dependent scholarship
awardsIndustry leading, quality, comprehensive training programWhy
should you choose Orkin?Founded in 1901, Orkin is a global
residential and business service provider who provides the most
accurate, comprehensive, and efficient pest management services for
both residential and commercial customersThe Pest Management
Industry is growing - and is a recession resistant line of
businessYou have a service-oriented mindset that leads you to build
loyalty and trust with clientsYou hold yourself responsible to
commitmentsYou value being part of a teamYou want to join a company
that supports the communityOrkin is financially stable and growing
as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered
in Atlanta, GAAre you ready to join the Best in
Pests?Qualifications:What do you need to be successful?High School
Diploma or equivalent requiredValid driver's license required with
a good driving recordAbility to pass a drug screen and background
check is requiredOrkin is an Equal Opportunity/Protected
Veterans/Individuals with Disabilities Employer#ORK759IND
Keywords: Orkin, Costa Mesa , Customer Service Representative, Sales , Costa Mesa, California
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