Guest Services Representative - Redmond, WA

Company: TOCA USA
Location: Costa Mesa
Posted on: May 28, 2023

Job Description:

At TOCA Everybody Plays! We seek to transform the soccer experience by building communities that inspire everybody to play. This shared TOCA experience is the basis of a global, inclusive TOCA community in which we all share our love of the World's most popular sport.What makes a TOCA Teammate? An individual that seeks to...Play HardCare DeeplyGrow TogetherStrive for ExcellenceCreate Awesome ExperiencesJob Description Highlights:Reports To: General ManagerLocation: Redmond, WACompensation: $16 - $18 HourlyFlexible Schedule: Minimum of 15 - 20 hours a week including weekend availabilityRole Scope and Requirements:The TOCA Guest Service Representative will represent TOCA as the first person a customer sees and talks to when they walk through the door or call on the phone. This person is passionate about their job, can communicate in a welcoming and customer focused manner, and multi-task. Scheduling customers via text, email, phone calls, and in personStaying organized across multiple tasksCommunicating TOCA's programming and membership model.Greeting customers and making them feel welcomeFielding any questions and inquiries from current and prospective clientsExcellent communicator within a team of players, clients, families, and support staffCalling former customers to invite them back to TOCAResponding to voicemails and emailsOpening and closing of the CenterTracking inventory and suppliesAssisting Center Manager with any and all tasks to maintain operational excellenceKnowledge and Experience: A passion and knowledge for soccer and sportsPositive attitude and outlook within the roleReliable and accountable to perform all functions of the positionProblem solver and able to adapt in any situation with clients and through TOCA standardsAn individual that is teachable, coachable, and a continuous learnerProfessionalism within the workplace and a positive ambassador for TOCAExcellent oral & written communication skills across a variety of teams and staffComfortable on multiple technological platformsHigh character individual that focuses on relationships and enjoys working with peopleAbility to use technology to help themselves become more efficient and effective in maintaining relationships with clientsExperience working in a guest facing jobExperience working with clients and customers of different ages from youth to adultPrior experience within a gym or other bookable training positions is a plusTOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.About TOCA:nnTOCA was founded in 2016 by two-time U.S. World Cup and former MLS and English Premier League midfielder Eddie Lewis. He led the development of TOCA's training platform, which employs a proprietary ball machine, digitized targets, and a data-enhanced app to create a welcoming environment for players at every level. TOCA Football, Inc. is currently the largest soccer center operator in North America and an official soccer training partner of MLS.nnTo learn more, visit

Keywords: TOCA USA, Costa Mesa , Guest Services Representative - Redmond, WA, Sales , Costa Mesa, California